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Changing Your Travel Plans
Can I cancel or change a reservation once it has been made?

Yes. If your travel plans change, you can cancel or modify your reservation as needed providing that it meets the hotel’s cancellation requirements.

How do I cancel or change a reservation online? Will I have access to reservations made through the 800 number?

You may confirm, modify or cancel any reservation online by selecting Change a Reservation. Because is connected to our Central Reservation System, you will have access to online reservations and account history. However, you must create a My Account, designating a guest name and password, to view your reservation. Your account history will be viewable online within 24 hours of establishing a My Account. If you have made your reservation by calling the reservation center, you will need to call 1-800-456-4000 for assistance.

What happens if my plans change and I forget to change or cancel my reservation?

Unfortunately, if you fail to cancel your reservation, you will be charged a minimum of one night's room charge and tax, billed to the credit card supplied during the reservation process. Cancellation policies vary by hotel, so you may also have additional liabilities as agreed to during the reservation confirmation process. Cancellation policies are displayed during the reservation confirmation process and are also listed in the confirmation email you receive upon confirming your reservation.

What if I arrive earlier or plan to leave later than I originally expected? Can I request an early check-in or late check-out?

We'll do our best to accommodate your change in travel plans; however, policies regarding early check-in and late check-out vary by location and by hotel. Call the hotel directly prior to your arrival to request early check-in or late checkout. Direct phone numbers for Country Inn & Suites hotels can be found on your confirmation email or on the About This Hotel page.

I have an E-Cert. Can I change my reservation?

Yes, you can change the reservation as long as the new, adjusted reservation meets the E-Cert requirements and the changes are made before the original check-in date. Please note however that this only applies to reservations that did not require any pre-payment at the time of booking (e.g., advance purchase rate, deposit) and there were no change/cancellation fees due when you made the changes.

More E-Cert information is available including cancellations and applying an E-Cert to an existing reservation.