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Your Account
How do I update my guest information online?

After you sign in, select "My Account," and go to "My Profile" to view your account information. To update your address, email address, and preferences, select the Update Profile button. You will be sent an email that contains a link to complete your updates.

How long will it take for my Gold Points to get posted to my Club CarlsonSM account?

Please allow two weeks after checkout for points to be added to your Club Carlson account.

How do I check my Gold Points balance?

As a registered Countryinns.com guest, your Gold Points balance will be displayed on your personalized My Account each time you visit countryinns.com. You may also call Member Services at anytime for questions and balance information and (please have your 16-digit Club Carlson member number available):

  • in the United States and Canada call +1 (888) 288-8889
  • in the Caribbean, Mexico, Central and South America call +1 (402) 501-5623
  • in Europe, the Middle East and Africa call +44-20-794-90378
  • in Asia and the Pacific call +61-2-9320-4477.


As a Club Carlson member, how do I ensure that I receive credit for my Country Inns & Suites stays?

Always provide your Club Carlson account number when checking in at the hotel.

How long will it take for my airline miles to get added to my airline account?

Please allow four-to-six weeks after checkout for airline miles to be added to your frequent flyer account.

Who do I talk to if I did not get my miles/points for a Country Inns & Suites stay?

If you did not receive your Gold Points®, please call Member Services (please have your 16-digit Club Carlson number available):

  • in the United States and Canada call +1 (888) 288-8889
  • in the Caribbean, Mexico, Central and South America call +1 (402) 501-5623
  • in Europe, the Middle East and Africa call +44-20-794-90378
  • in Asia and the Pacific call +61-2-9320-4477.

If you did not receive your airline miles, please contact the Airline directly should have awarded your miles.